Privacy Policy

Canadian Truck Operators Association (CTOA)
Website: https://thectoa.ca
Email: info@thectoa.ca

1. Introduction

The Canadian Truck Operators Association (CTOA) is committed to protecting the privacy of individuals who visit our website and interact with our organization.

This Privacy Policy explains how we collect, use, and protect personal information through our website https://thectoa.ca.

CTOA follows applicable Canadian privacy laws and principles, including those outlined under the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Contact us through our website
  • Submit a form or inquiry
  • Sign up for newsletters or updates
  • Participate in surveys or feedback requests

  • Apply for membership or partnership opportunities

The information collected may include:

  • Name
  • Email address
  • Company or business name
  • Phone number

  • Any information you choose to provide in your message

We only collect information necessary to respond to inquiries and support our activities.

3. How We Use Your Information

CTOA may use the information collected to:

  • Respond to inquiries or requests
  • Communicate with members and industry stakeholders
  • Provide updates about CTOA activities and initiatives
  • Improve our website and services
  • Conduct surveys or collect feedback from members

Personal information will only be used for the purposes for which it was collected.

4. Sharing of Information

CTOA does not sell, rent, or trade personal information.

Information may be shared only when necessary:

  • With trusted service providers assisting with website operations or communications
  • When required by law

  • With the consent of the individual

In most cases, any information shared publicly by CTOA will be aggregated and not personally identifiable.

5. Data Security

CTOA takes reasonable administrative and technical measures to protect personal information against unauthorized access, disclosure, or misuse.  While we strive to protect information, no method of transmission over the internet is completely secure.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience and understand website traffic.

These technologies may collect non‑identifiable information such as:

  • Browser type
  • Device information

  • Pages visited on our website

This information helps us improve website functionality and content.

7. Third‑Party Links

Our website may contain links to external websites or services operated by third parties.

CTOA is not responsible for the privacy practices of those external websites. Visitors should review the privacy policies of any third‑party websites they visit.

8. Member and Survey Information

From time to time, CTOA may collect feedback or survey responses from members or industry participants.

Such information will be handled confidentially and may be reviewed in aggregate form only to understand industry trends and member concerns.

Individual responses will not be publicly disclosed without consent.

9. Your Privacy Rights

Individuals may request access to, correction of, or deletion of personal information held by CTOA, subject to applicable laws.

Requests may be submitted by contacting us at:

Email: info@thectoa.ca

10. Changes to This Privacy Policy

CTOA may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

The most recent version will always be available on our website.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

Canadian Truck Operators Association (CTOA)
Website: https://thectoa.ca
Email: info@thectoa.ca