Canada Truck Operators Association (CTOA)
Website: thectoa.ca
Email: info@thectoa.ca
1. Introduction
The Canada Truck Operators Association (CTOA) is committed to protecting the privacy of individuals who visit our website and interact with our organization.
This Privacy Policy explains how we collect, use and protect personal information through our website.
CTOA follows applicable Canadian privacy laws and principles, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
2. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, submit a form or inquiry, sign up for updates, participate in surveys or feedback requests, or apply for membership or partnership opportunities.
This may include your name, email address, company or business name, phone number, and information you choose to provide in your message.
3. How We Use Your Information
CTOA may use information to respond to inquiries, communicate with members and industry stakeholders, provide updates about CTOA activities and initiatives, improve our website and services, administer membership-related services, and conduct surveys or collect feedback.
Personal information will be used for the purposes for which it was collected and other purposes permitted by law.
4. Sharing of Information
CTOA does not sell, rent or trade personal information. Information may be shared with trusted service providers assisting with website, membership, payment or communications operations; when required or permitted by law; or with the individual’s consent.
5. Data Security
CTOA takes reasonable administrative, technical and organizational measures appropriate to the nature and sensitivity of the information in our care to protect against unauthorized access, disclosure, alteration, loss or misuse.
6. Cookies and Website Analytics
Our website may use cookies or similar technologies to support website functionality and understand website traffic. These technologies may collect information such as browser type, device information and pages visited.
7. Third-Party Services and Links
Our website may contain links to, or use services operated by, third parties. CTOA is not responsible for the privacy practices or content of external websites. Visitors should review the privacy policies of third-party services they use.
8. Member and Survey Information
From time to time, CTOA may collect feedback or survey responses from members or industry participants. Such information will be handled appropriately and may be reviewed or reported in aggregate form to understand industry trends and member concerns. Individual responses will not be publicly disclosed without consent unless required or permitted by law.
9. Your Privacy Rights
Individuals may request access to or correction of personal information held by CTOA, and may make other privacy requests available under applicable law. Requests can be sent to info@thectoa.ca.
10. Changes to This Privacy Policy
CTOA may update this Privacy Policy periodically to reflect changes in our practices, services or legal requirements. The most recent version will be made available on this website.
11. Contact Us
For questions or concerns about this Privacy Policy or CTOA’s handling of personal information, contact info@thectoa.ca.
12. Information Security and Security Incidents
CTOA uses reasonable administrative, technical and organizational safeguards appropriate to the nature and sensitivity of the information in our care. These measures may include access controls, authentication, software and security updates, monitoring, backups, and other measures intended to reduce the risk of unauthorized access, disclosure, alteration, loss or misuse.
No website, electronic communication, network or information system can be guaranteed to be completely secure. Despite reasonable safeguards, cybersecurity incidents, malicious activity, technical failures or other events beyond our reasonable control may occur.
If CTOA becomes aware of a security incident involving personal information, we will assess and respond to the incident and take steps required by applicable privacy law, including notification or reporting where legally required.
12. Information Security and Security Incidents
CTOA uses reasonable administrative, technical and organizational safeguards appropriate to the nature and sensitivity of the information in our care. These measures may include access controls, authentication, software and security updates, monitoring, backups, and other measures intended to reduce the risk of unauthorized access, disclosure, alteration, loss or misuse.
No website, electronic communication, network or information system can be guaranteed to be completely secure. Despite reasonable safeguards, cybersecurity incidents, malicious activity, technical failures or other events beyond our reasonable control may occur.
If CTOA becomes aware of a security incident involving personal information, we will assess and respond to the incident and take steps required by applicable privacy law, including notification or reporting where legally required.